General Terms & Conditions of Floow.ai B.V., registered with the Dutch Chamber of Commerce under number 42027079.
These are the general terms and conditions that apply to every offer from Floow.ai and to every agreement between Floow.ai and its clients, as well as all related legal relationships. The full, legally binding text is maintained by Floow.ai B.V. Below is a plain-language summary of the key points. In the event of any discrepancy, the official agreement and the complete terms held by Floow.ai prevail.
These terms apply to all offers, agreements, and follow-up or amended assignments between Floow.ai and the client. The applicability of any terms from the client or third parties is expressly rejected unless Floow.ai accepts them in writing.
Every offer from Floow.ai is without obligation unless stated otherwise. A specific offer, quotation, or proposal is valid for fourteen days from its date. An agreement comes into being when the client accepts an offer, when Floow.ai confirms an order, or when Floow.ai begins performing the services at the client's request.
Floow.ai will make reasonable efforts to carry out the agreement carefully. All obligations are best-effort obligations unless a specific result is expressly promised in writing. Each user requires their own personal account, which may not be shared. The client is responsible for managing accounts and for all actions taken through accounts linked to them.
Floow.ai works to keep the platform available throughout the term but does not guarantee uninterrupted, error-free operation. The platform may be temporarily interrupted for maintenance, development, security, or proper functioning. Floow.ai continually develops and may change, expand, replace, or discontinue features over time.
Floow.ai takes appropriate technical and organizational measures to protect the platform and client data against loss or unlawful processing, taking into account the state of the art and the nature of the data. The client remains responsible for the security of its own systems, accounts, networks, and devices.
Fees are set out in the agreement. All prices are in euros and exclusive of VAT. The standard payment term is fourteen days from the invoice date unless agreed otherwise. Floow.ai may index fees once per calendar year based on the CBS service price index.
All intellectual property rights in the platform and the results of the services rest with Floow.ai or its licensors. The client receives a limited, non-exclusive, non-transferable right of use for its own internal business operations. All rights to client data remain with the client; Floow.ai uses client data only as needed to deliver the services, and to maintain, secure, and improve them in line with applicable law.
Floow.ai's liability is limited per event to the fees owed by the client over the six months preceding the damage, with a maximum of ten thousand euros per calendar year. Liability for indirect damage — including lost revenue, lost profit, missed savings, and business interruption — is excluded. These limitations do not apply in cases of intent or deliberate recklessness by Floow.ai's management.
The term and renewal conditions are set out in the agreement. Open-ended agreements may be terminated in writing against the end of any calendar month with a two-month notice period. Fixed-term agreements renew automatically for one-year periods unless terminated in writing with two months' notice.
Dutch law applies to the agreement. Any disputes will be submitted to the competent court in the district where Floow.ai is established.